Shipping policy

Shipping Policies


At Nitya Kaya , we are committed to delivering your orders quickly, safely, and efficiently. Please review our shipping policies below to understand how we handle and manage your shipments.


1. Order Processing Time

 

  • Orders are typically processed within 1-3 business days (excluding weekends and holidays) after receiving your order confirmation email.
  • You will receive a notification once your order has been shipped, including a tracking number to monitor its progress.


 

2. Shipping Rates and Methods

 

  • We offer a range of shipping options, including standard and expedited shipping.
  • Shipping rates are calculated at checkout based on your location, order weight, and selected shipping method.
  • Free shipping may be available on qualifying orders, as indicated during checkout.


3. Estimated Delivery Time

  • Standard Shipping: 5-10 business days
  • Expedited Shipping: 2-5 business days
  • Please note that these are estimated times and may vary depending on your location and external factors like weather or carrier delays.


4. International Shipping

  • We offer international shipping to select countries. Shipping costs and delivery times may vary based on the destination.
  • Customs duties, taxes, and import fees are the responsibility of the customer and will be calculated at checkout or upon delivery as required by local regulations.


5. Tracking Your Order

  • Once your order has shipped, you will receive a tracking number via email.
  • You can track your package using this number on the carrier’s website or through your account on our store.


6. Order Changes and Cancellations

  • If you need to change or cancel your order, please contact us within 24 hours of placing your order.
  • We cannot guarantee changes or cancellations after this timeframe as your order may have already been processed.

 


7. Lost, Damaged, or Delayed Packages

  • We are not responsible for lost, stolen, or delayed packages once they have been handed over to the carrier.
  • If your package is lost or damaged in transit, please reach out to the carrier directly or contact us for assistance.



8. Return to Sender and Incorrect Addresses

  • If an order is returned to us due to an incorrect or incomplete address provided by the customer, additional shipping charges may apply for reshipment.
  • We recommend double-checking your address at checkout to avoid delivery issues.

 


9. Contact Us

For any questions regarding your order or our shipping policies, please contact our support team at [your email address] or [contact number].


Thank you for shopping with us. We appreciate your trust and support!